Friday, March 14, 2008

Allstate Warranty has never heard of the do-not-call list

On a daily basis my day is brightened by a phone call from an "Unavailable" number. A recorded lady explains that the warranty on my vehicle is about to expire, that this is my final notice, and that I can renew this warranty by pressing 1 and talking to an operator. This message is surprising since I don't own a vehicle. (Both of our cars are in Kirsten's name.)

After a month of ignoring the messages, I've recently taken to pressing 1 and chatting with their call center. The first time the guy hung up on me after I asked which company he was from. Kirsten had the same issue another time when she asked the question. Last night, however, I managed to keep the guy on the line.

I told him I have a '95 Accord with 120k miles that I just bought from "some guy."

"Do I really have a warranty?," I asked with incredulity.

"Yes. And it's about to expire! But it's not too late to sign up for another 100k mile warranty."

"My car has 120 thousand miles and you'll cover me for another 100 thousand?!"

"That's right! We'll cover the entire car from the engine to the tires!"

"That's fantastic! What company are you from?". I asked the question that usually gets a click.

"We're from Allstate Warranty." I started googling furiously. They do exist, sort of. Their website is semi-professional, but doesn't seem to have anything to do with the more famous Allstate. This is a satellite picture of where their company is headquartered, based on their domain registration:

"I've got one more question," I interjected.

"Go ahead."

"You guys are a scam, right?"


"I mean, you say you're Allstate but you don't seem to have anything to do with Allstate insurance."

"We're a subsidiary."

"Why have you called me every day for the last month telling me it's my final notice to renew my warranty?"

"We just don't want your warranty to expire. Now, can we go ahead with your application?"

The poor guy kept trying to sell me on extending the warranty on my '95 Accord even as I responded to every question with a new allegation of scamming. Finally, and for the first time, I had to put a stop to the conversation.

I worried I might be off the list, but today I got the call again. Again I happily pressed 1. This time the guy hung up on me right after I told him I drive an '82 Chrysler LeBaron.

1 comment:

  1. Have been getting those same damn calls at the office phone number. Have never pressed one to see. I figured it was a car manufacturer attempting to sell me an extended warranty. Now I am going to have to try and chat with the operator about my 1987 Yugo.